INTRODUCTION

DanaTech Machine Tools ("DanaTech", "we", "us", or "our"), based in Dammam, Saudi Arabia, is committed to protecting the privacy and personal information of our customers, website visitors, and business contacts. We supply, install, and service CNC machine tools and related industrial solutions across Saudi Arabia and the GCC.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal data when you visit or use www.danacnc.com submit an inquiry or quotation request, complete our lead forms, interact with our pages or advertisements on LinkedIn, Facebook, Instagram, and other social media or advertising platforms, or communicate with us through email, phone, WhatsApp, or other available communication channels.

We may process personal information through our website, online forms, communications, advertisements on LinkedIn, Facebook, Instagram, and other social media or advertising platforms, or communicate with us through email, phone, WhatsApp, or other available communication channels.

This Privacy Policy is intended to comply with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and other applicable laws and regulations.

By accessing our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein, to the extent permitted by applicable law.

SCOPE

This Privacy Policy applies to personal information collected by DANATECH MACHINE TOOLS through our website, communication channels, and normal business activities, both online and offline.

This includes information collected in connection with sales and marketing activities, product inquiries, quotation requests, customer and business communications, technical support, and engagement with business partners and suppliers.

It applies to the purposes of this Privacy Policy, personal data refers to information that relates to an identified or identifiable individual, as defined under applicable data protection laws in the Kingdom of Saudi Arabia.

This Privacy Policy applies to visitors, customers, prospective customers, business contacts, and other individuals who interact with DanaTech Machine Tools through our website or business activities.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following types of information:

• Personal Information: Name, email address, phone number, job title, and other contact details.
• Company Information: Company name, business address, industry, and information related to your business or organization.
• Inquiry and Business Information: Product requirements such as the machine or service you are interested in, your purchase timeline, and any details you include in your message, quotation requests, technical requirements, and other information you provide when contacting us.
• Website Usage Data: Pages visited, products viewed, interactions with our website, and general browsing activity.
• Technical Data: IP address, browser type, device type, operating system, and other technical information collected when you access our website.
• Communication Records: Messages, inquiries, quotation requests, emails, WhatsApp and other communications between you and DanaTech Machine Tools.
• Lead Form and Social Media Information: When you submit a lead form, inquiry, or message through LinkedIn, Facebook, Instagram, or another social media or advertising platform, the information you provide may be shared with DanaTech Machine Tools by the relevant platform. This may include your name, contact details, company information, job title, product interests, and other information you choose to provide through the form or communication. We may use this information for the purposes described in this Privacy Policy and in accordance with applicable law. Your use of these third-party platforms is also subject to their respective privacy policies and terms of use.

HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

• Respond to inquiries: To respond to product inquiries, quotation requests, and requests for information.
• Provide products and services: To provide information, quotations, technical support, and other services requested by you.
• Sales and business communication: To communicate with customers, prospective customers, suppliers, and business partners regarding our products and services.
• Improve our website and services: To understand how visitors use our website and improve our products, services, content, and user experience.
• Marketing: To provide relevant information about our products, services, industry updates, and company activities, where permitted by applicable law.
• Website security: To maintain the security, reliability, and proper operation of our website and prevent misuse or unauthorized activities.
• Legal and regulatory compliance: To comply with applicable laws, regulations, legal processes, and regulatory requirements in the Kingdom of Saudi Arabia.

RECIPIENTS OF PERSONAL DATA

We may share personal information with the following categories of recipients when necessary and in accordance with applicable laws:

• Within DanaTech Machine Tools: Personal information may be accessed by relevant departments and personnel, such as sales, marketing, administration, finance, operations, and technical support, where access is necessary to perform their duties and provide requested services.
• Service Providers and Third Parties: We may engage trusted third-party service providers to support our website, communications, IT systems, analytics, marketing, or other business operations. These parties may process personal information only as necessary to provide services to us and in accordance with applicable requirements.
• Business Partners and Suppliers: Where necessary to respond to your inquiry or provide requested products or services, we may share relevant information with manufacturers, suppliers, authorized partners, or other business partners involved in fulfilling your request.
• Government and Legal Authorities: We may disclose personal information when required or permitted by applicable law, regulation, court order, or governmental or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable legal requirements.
• With Your Consent: We may share your personal information with other parties where you have provided your consent or otherwise authorized us to do so.

INTERNATIONAL DATA TRANSFERS

DanaTech Machine Tools may transfer or allow access to personal information outside the Kingdom of Saudi Arabia when necessary to provide our products and services, operate our website, work with service providers or business partners, or fulfill other legitimate business purposes.

Where personal information is transferred across borders, we will take appropriate measures to ensure that such transfers are carried out in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and other applicable regulations.

We may work with service providers, manufacturers, technology providers, or business partners located outside Saudi Arabia. Where required, appropriate contractual, organizational, or technical measures will be implemented to protect personal information and maintain an appropriate level of data protection.

We will only transfer personal information to the extent reasonably necessary for the purposes described in this Privacy Policy and as permitted by applicable law.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our products and services, maintain business and communication records, resolve inquiries, and comply with applicable legal and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal procedures.

YOUR PRIVACY RIGHTS

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of your personal information where legally applicable.
• Object to or request restriction of certain processing activities where permitted by law.
• Withdraw your consent where processing is based on consent.
• Submit a complaint or request regarding how your personal information is processed.

DATA SECURITY

DanaTech Machine Tools takes reasonable measures to protect personal information against unauthorized access, improper use, disclosure, alteration, loss, or destruction.

We use appropriate technical and organizational measures designed to maintain the security and confidentiality of personal information under our control.

Access to personal information is limited to authorized personnel, service providers, and business partners who need such information for legitimate business purposes and are required to maintain appropriate confidentiality and security.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

PRIVACY CONCERNS AND COMPLAINTS

If you have any questions, concerns, or complaints regarding our collection or use of your personal information, please contact us using the details provided below.

We will review and respond to privacy-related requests and complaints in accordance with applicable laws and regulations.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve website functionality, understand website usage, analyze traffic, and enhance the user experience.

Depending on how our website is configured, cookies may include:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Used to understand website traffic and visitor interactions.
• Preference Cookies: Used to remember certain settings and preferences.
• Marketing Cookies: May be used to support marketing activities where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

CHANGES TO THIS PRIVACY POLICY

DanaTech Machine Tools may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, applicable laws, or regulatory requirements.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

CONTACT US

If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

DANATECH MACHINE TOOLS
Email: [email protected]
Phone: +966 564170057
Address: Riveria Avenue 2, First Floor, Office No 10, F43F+2X, Al Ashriah Street, Al Mazruiyah, Dammam 32414, KSA

LEGAL AND REGULATORY COMPLIANCE

DanaTech Machine Tools is committed to handling personal information in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and other applicable data protection requirements.

Where applicable, we may also take into consideration internationally recognized data protection principles when handling personal information.